Please read this carefully if you are sending your Archos from outside Europe, otherwise your parcel may be delayed by customs or subject to customs duty.
1. You should attach exactly ONE customs declaration notice CN22 or Green Label (USPS form 2976 or similar) to international parcels stating the item is a 'Gift' and containing a 'MP3 player' or 'Computer parts' of value not exceeding £35 ($55 USD, €45 EUR). Usually your local post office will provide you with the correct label for your country. Only one customs label should be visible on your package, do not attach multiple labels as it can confuse automated sorting machines used at parcel depots.
2. The weight of a packed Archos is around 500gms or 1.2 pounds.
3. Please use a tracked or insured service if available at your end.
Frequently Asked Questions (FAQ)
What are your charges?
The charge for battery replacement is £30. If you need me to provide the new battery it will cost an additional £20. There is a £15 shipping charge (worldwide, insured) for returning the device to you in the post. So the maximum you will pay is £65 GBP ($100 USD, €85 EUR) and the minimum is £45 GBP ($71 USD, €58 EUR).
Do you accept payment in cash?
If you have a UK bank account and are making payment in GBP please pay by cheque/bank transfer. For payment in foreign currencies please use PayPal. Sending cash in uninsured post is not advisable.
What capacity battery do you supply?
The battery is 2500mAh, 3.7 Volts.
Can I drop the device to you in person?
I would really like to receive the device in post as it is easier to track. However you may drop the device in person in certain cases, but please contact me first and confirm the date/time so I can ensure someone is around (if not me) who can collect the device from you. You should still correctly package and address your device.
Can I collect my device from you in person once it is fixed?
No. The device will always be returned to you in the post.
I don't have a printer, can you post the form to me?
Please contact me with your request, name and postal address and I will send you a paper copy of the form.